Privacy Policy
Last updated: December 2024
1. Introduction
SOL Pet Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
2. Information We Collect
2.1 Information You Provide
- Account information (email, name)
- Pet information (name, age, weight, type)
- Feed times and schedules
- Appointment details
- User preferences and settings
2.2 Automatically Collected Information
- Device information (model, operating system)
- Usage data and analytics
- Error logs and crash reports
- Network status information
2.3 Biometric Data
We use biometric authentication (Face ID/Touch ID) for app security. We do not store or process any biometric data; this is handled securely by your device.
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our service
- Improve and personalize user experience
- Process and manage appointments
- Send notifications and reminders
- Monitor and analyze usage patterns
- Detect and prevent technical issues
4. Data Storage and Security
4.1 Firebase Services
We use Firebase for:
- User authentication
- Data storage (Firestore)
- Crash reporting (Crashlytics)
- Analytics
4.2 Local Storage
- Encrypted local data storage
- Secure offline data synchronization
- Temporary cache for better performance
4.3 Security Measures
- End-to-end encryption for sensitive data
- Secure data transmission (HTTPS)
- Regular security audits
- Access controls and monitoring
5. Data Sharing and Disclosure
We do not sell or share your personal information with third parties except:
- When required by law
- To protect our rights and safety
- With your explicit consent
6. Your Rights and Choices
You have the right to:
- Access your personal data
- Export your data
- Delete your account and data
- Opt-out of analytics
- Manage notification preferences
7. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any changes by:
- Posting the new Privacy Policy
- In-app notification
- Email notification for significant changes
9. Data Retention
We retain your data for:
- Active accounts: As long as needed to provide service
- Deleted accounts: Up to 30 days after deletion
- Analytics data: 14 months
10. Contact Us
For privacy-related questions or concerns, please contact us at support@solpetcare.com
11. Compliance
We comply with:
- GDPR (General Data Protection Regulation)
- CCPA (California Consumer Privacy Act)
- Local data protection laws
12. Third-Party Services
Our app uses:
- Firebase (Google LLC)
- Apple Push Notification service
- TestFlight for beta testing
Each third-party service has its own privacy policy and data handling practices.
13. Your Consent
By using SOL Pet Care, you consent to this Privacy Policy and our data practices as described above.